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Metropolitan Bank
and Trust Company -
New York
10 East 53rd Street,
New York, NY 10022
Telephone:
(212) 832-0855
(212) 832-0951
Facsimile:
(212) 832-0993
(212) 223-0916
Toll Free:
(800) 863-8762
(Outside NY, NJ & CT)
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Metrobank: Nurturing client-relationships for 44 years
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Its no secret that Metrobank wants to be the best bank for its customers and the rest of its stakeholders. Keeping its millions of customers happy and satisfied is a daunting task that Metrobank president Arthur Ty knows only too well. We are strengthening our customer service capabilities in branches since they open the doors to our customers everyday and have face-to-face encounters.
With forty-four years behind it, clients are not ready to move their business somewhere else. In fact, one of the major events throughout the Banks month-long anniversary celebration is the 20-year client recognition rites. It is a fitting tribute to all clients for their continued partnership with the bank for at least 20 years. The recognition rites started in 1982 and have not stopped since.
The list of our 20-year clients gets longer every year. It is a testament of our enduring partnership with our customers and serves as an important reminder for us to keep nurturing our relationships with them. We are deeply grateful for the trust and confidence given by our clients, expressed Metrobank chairman Antonio S. Abacan, Jr.
Abacan shares that the key to the Banks long-standing relationship with clients is understanding their preferences. We believe in knowing our customers well so we can understand their needs. Our branch front liners including branch heads are trained to effectively assess clients banking requirements, he says.
We just dont offer customers bank products. Our people allot time for consultations and person-to-person interviews with clients. So even if we are the largest bank, we are able to maintain our personalized brand of service, assures Abacan.
He adds, Knowing our customers is also important in developing the right products and services for them. Metrobank clients come from different market segments, young and old, and we have to tailor-fit our products to their varying needs.
Corporate clients are no exception to this unique brand of personalized service. Metrobank account officers make it a point to familiarize themselves with the details of their clients business operations. Personalized service involves immersing ourselves in our clients businesses to fully appreciate the different aspects of their trade. In that way, we can effectively identify how we can provide support and offer the right solutions be it loans, investments, or cash management, says Abacan.
Metrobank believes that nurturing clients involves long-term relationships. The service does not end with the granting of a housing or car loan, sealing an agreement for a term loan or selling traditional bank products, says Abacan. The banks unique brand of service includes provision for follow-throughs and regular communication with clients. Our fulfillment lies in seeing our clients business grow and knowing that weve been a part of that growth, he adds.
The market will constantly change and the bank will continue to adapt and evolve. Despite these transformations and transitions, Metrobanks valued clients will continue to receive the personalized treatment they are used to receiving, assures Abacan.
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