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Privacy Policy
Metrobank’s Commitment to Safeguarding Consumer Privacy
Metropolitan Bank and Trust Company, New York Branch is proud to be a part of a financial services organization that has been providing superior products and services to its customers for more than thirty years. We greatly appreciate the trust that you and thousands of Metrobank customers have place in us, and we will protect that trust by continuing to respect the privacy of all our applicants and customers even if our formal customer relationship ends.

Information We Collect
It is important for you to know that in order to ensure that our customers get the very best service and the highest quality products, Metrobank collects non-public personal information (such as your name, address and social security number) and credit information (like information related to your accounts with us). This information comes either directly from you, for instance, from your application and transactions on your account; or, it may come from an outside source such as your credit bureau report.

We Respect Your Privacy
Since some of the information we gather is not publicly available, we take great care to ensure that this information is kept safe from unauthorized access, and we would never share the information in violation of any regulation or law.

Because Metrobank respects your privacy and values your trust, the only employees or companies who can access your private personal information are those who use it to service your account or provide services to you or to us. Metrobank diligently maintains physical, electronic and procedural safeguards that comply with applicable federal standards to guard your private personal information and to assist us in preventing unauthorized access to that information.

We Share Information with Metrobank Affiliates
From time to time, for general business purposes such as fraud control, or when we think it may benefit you, we do share certain information with companies within the Metrobank family. These companies provide financial services such as loans, deposits and remittances. The information we share may come from your application, for instance your name, address and telephone number. Also, the information we share could include your credit bureau reports, your transactions with us or other Metrobank companies, your internet usage, your account balance, or payment history.

How to Opt-Out (Metrobank Affiliates)
If you do not want us to share your credit information (such as your credit bureau information) with Metrobank affiliates, please let us know by simply calling us at (800) 863-8762 (for residents outside the Tri-State area) or (212) 832-0855 Ext. 222 (please have your account number available). We will be happy to comply with your “opt-out” request. You may also opt-out by accomplishing the attached form and returning it to us. This request will not apply to information about your transactions or experience with Metrobank (such as account information, account usage, or payment history) and will only apply to the private label accounts you have with Metrobank, New York. An opt-out request by any party on a joint account will apply to all parties on the joint account.

Sharing of Information with Our Partners
We also occasionally share certain information with companies that we work with outside of the Metrobank family such as our software vendors and programmers. This information might include name, address and phone number.

Sharing Information with Other Third Parties
We also may share information with other companies outside the Metrobank family that are able to extend special offers we feel might of value to you. These companies may be financial service providers (such as insurance agents) or they may be non-financial companies (such as retailers or direct marketers). These offers are typically for products and services that you might not otherwise hear about. The information we may provide them comes from the sources described above and might include your name, address, and phone number.

Sharing Information with Exempt Third Parties
We are permitted under law to share financial information with non-affiliated third parties in certain other circumstances (such as debt collectors and, as necessary, to respond to legal subpoenas and other legal processes).

How to Opt-Out (Non-Metrobank Companies)
If you do not want us to share your private information with non-Metrobank companies, please let us know by simply calling us at (800) 863-8762 (for residents outside the Tri-State area) or (212) 832-0855 (please have your account number available). We will be happy to comply with your “opt-out” request. You may also opt-out by accomplishing the attached form and returning it to us. This request may apply to all private label accounts you have with Metrobank, New York. Any opt-out request for non-Metrobank companies will not be effective before July 1, 2003. An Opt-out request by any party on a joint account will apply to all parties on the joint account. Opt-out request will not apply to any information sharing that is permitted by law. Please allow sufficient time for us to process your request.

Online Services and E-Mail Offers
In the future, when our online services become available and you visit our Internet Website, we may collect certain information about your Internet usage. If you register for Metrobank-related online products or services, we may retain your user ID and password information about your use of our Website so that we can recognize you as a registered user of a Metrobank online service, personalize your online experience, and deliver the home page choices you have selected when you re-enter our Website. We may obtain your e-mail address from you or from another source. We may send you e-mail offers for products and services of Metrobank, its affiliates or other companies we work with. We do not share e-mail addresses with other companies for them to market their own products and services directly to you.

How to Opt-Out (On-Line Services and E-Mail Offers)
If you prefer not to receive e-mail offers, you may opt-out by going to the “Set E-Mail Preferences” page of our Customer Internet Privacy Statement at www.metrobkny.com and entering your preferences. All e-mail offers we send to you also include additional opportunity to opt-out. If you opt-out from receiving these e-mail offers, we may still send (via e-mail or other delivery method) important information about your account and related Metrobank online and offline products and services to you.

Updates and Additional Information
This notice replaces and previous notice from Metrobank and the privacy, security and protection of information. You may have other privacy protection under state laws. We may amend this privacy notice at any time. We will inform you of changes as required by law.
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Business Hours
Office Hours:
Mon-Fri : 9am to 5pm
Saturday : Close

Cutoff Time:
Banking: 3PM
Remittance: 4PM


© Copyright 2009 - 2014 Metropolitan Bank & Trust Company. All Rights Reserved. Information in this document is subject to change without notice. Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders. Metrobank may use links to other sites in an effort to help you obtain information. Metrobank cannot attest to the accuracy of information provided by any other sites. Links to other sites do not represent a site or product endorsement by Metrobank.

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